The Beaver Mountain Promise

We at Beaver Mountain, are proud of the level of customer service we provide. This high standard begins with The Beaver Mountain Promise.

Our Promise states that "... the materials provided to you as listed on the material specifications attached to your Purchase Agreement will be of the kind and quality specified, pre-cut as specified and supplied in sufficient quantity for their intended purpose." Further, "... if it is determined that materials were inadvertently missed, pre-cut incorrectly or shipped in deficient quantity, Beaver Mountain will provide the materials to you at absolutely no cost...".

You may expect this kind of service from all log home manufacturers, but this is not the case. I have read the fine print on competing companies material lists. One such list states that "... materials are figured to the best of our abilities, any overages or shortages are at the expense of the purchaser." Not something many people want to hear when making a large investment.

The Beaver Mountain Promise details our commitment to our customers and builders alike. In the Promise, it states that "... our goal is to deliver customer service that is Second to None." As part of the Customer & Builder Relations Team here at Beaver Mountain, I have worked with hundreds of homeowners and almost as many builders. We have always done our best to work together to find a solution to any situation that may arise. The bottom line is, we try to do the right thing.

For more information about The Beaver Mountain Promise, contact your sales consultant.

~ Michael Santamaria, Customer & Builder Relations