"We wanted to thank you and the rest of the crew at Beaver Mountain for all your guidance and consideration. Throughout the process of identifying a company, designing and modifying a plan, and soon to the final construction of our home, you have all shown great respect for our needs and desires.
In particular, we commend you for a terrific on-site program. Over the years, we have attended several seminars and been through four or five other mills and facilities. We can honestly say that we know your competition. Two things set Beaver Mountain apart from the others. First was the way in which everyone responded to our questions. Answers were clear, direct, and to the point. There were no assurances that ‘oh, we never have problems like that here.’ Instead, we were told how you try to avoid them and then, if they occur, how you resolve them. Our recent contacts with several builders and customers reinforced that claim.
Second, and even more important was the integrity displayed throughout the facilities. Sales persons, mill workers, designers all reflected pride in the product and an absolute refusal to bad mouth the competition. When asked why another company may use a different system of quality control, grading, sealing, or whatever, everyone simply explained the differences and why they felt Beaver Mountain has a better way of doing things. This has become a rare quality in American businesses and we are glad to see it carries on in your company.
Again, you have our thanks and great respect."
–Dennis and Gail Dragich
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